Repair Request & Return Policy

Please fill out the form below. Once submitted you will be emailed the RMA number and shipping instructions.

Return Material Authorization (RMA) Request Form

When we receive the completed RMA Request Form, we will immediately issue an RMA number and also provide shipping instructions for return of the equipment to Tecnadyne.

  • Detailed Description of Failure or Problem

    Please include the information requested below, and in the space provided include the description of the failure. Also add any additional information about the system or operational conditions that may help us diagnose the failure or identify any interface problems with the host system.

  • This field is for validation purposes and should be left unchanged.

Equipment being returned for repair requires a Return Material Authorization number (RMA #).  You must fill out the RMA Request form.  Once submitted you will be emailed the RMA number and shipping instructions.

The buyer will bear all costs incurred for returns for service or repair, either within the warranty period or after the warranty has expired. This includes all transportation, insurance, duties, taxes or other fees for the shipment of the product to Tecnadyne and the return of goods to the buyer.

Upon receiving your equipment, a notification will be sent via email to advise of the arrival of your equipment.  Due to a high volume of business, repair estimates will take 2-3 weeks from receipt of the equipment.  Tecnadyne’s repair labor rate is $100 per hour with a minimum $350 evaluation charge per RMA.

All warranty claims will be processed in accordance with Tecnadyne’s Express Limited Warranty.